Shipping policy

Thank you for visiting and shopping at AIINA. The following are the terms and conditions that formulate our shipping policy.

Shipping Policy

This Shipping Policy describes how AIINA (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 1–3 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

Shipping Times

Domestic Shipping (United Kingdom)

Estimated delivery time: 2–5 business days

International Shipping

Estimated delivery time: 14-21 business days, depending on the destination.

Please note that international delivery times may vary due to customs clearance, local postal services, or unforeseen delays. Delivery times are estimates and not guaranteed.

Shipping Costs

Standard Shipping: Free on all orders
Express Shipping: Currently not available
International Shipping: Calculated at checkout (where applicable)

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive an email confirmation containing your tracking number.

Please allow 24–48 hours for tracking information to update after shipment. You can track your order using the link provided in your confirmation email.

Shipping Restrictions

We currently ship within the United Kingdom and to select international destinations.

At this time, we do not ship to countries or regions where shipping restrictions, customs limitations, or regulatory requirements prevent delivery.

Certain products may be restricted in some destinations due to customs or local regulations.

Damaged, Lost, or Delayed Shipments

AIINA is not responsible for packages lost or damaged during transit.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. We also ask that you notify us as soon as possible so we can assist where appropriate.

For orders that are delayed beyond the estimated delivery timeframe or appear to be missing, please contact us at aiinaskincare@yahoo.com, and we will do our best to support you.